Report calls for Ofcom to simplify Broadband switching

Report calls for Ofcom to simplify Broadband switching



August 20, 2015

Comparison website firsthelpline.com claims that customers are required to go through a complicated process to change broadband providers, and is calling for Ofcom to intervene.

firsthelpline.com’s report says that broadband switching should be as simple as changing gas or electricity supplier.

The company wants communications regulator Ofcom to treat broadband as a basic utility and ensure that the process of switching broadband providers is brought in line with that of energy customers.

Despite new rules on switching broadband providers introduced by Ofcom last year, Firsthelpline has found that customers are still waiting months for a new connection.

Requests from gas and electricity customers who wish to change providers, must be logged on a central clearing database by the gas and electricity firms. They are then required to deal with the requests within a given period.

However Broadband customers have to ask their supplier for a special migration authorisation code (Mac code). They have to pass this code onto their supplier and the customer is responsible for overseeing the switchover.

Many customers experience problems with moving broadband and incur costs related to sorting the problems out. Many helplines charge for calls, with the average cost of calls around 9p per minute. At an average call length of 17 minutes, costs can soon mount up.

timyeo

Related Posts

Holiganbet

Comments Off on Holiganbet

New number portability rules introduced

Comments Off on New number portability rules introduced

CallKey SIM Card Proving Popular

Comments Off on CallKey SIM Card Proving Popular

WirelessHD 1.0 standard announced

Comments Off on WirelessHD 1.0 standard announced

LTE mobile broadband standard approved by 3GPP

Comments Off on LTE mobile broadband standard approved by 3GPP

BT to integrate Madasafish and Plusnet broadband

Comments Off on BT to integrate Madasafish and Plusnet broadband

Ofcom pushes Openreach on performance targets

Comments Off on Ofcom pushes Openreach on performance targets

ISPs make “far fetched” speed claims

Comments Off on ISPs make “far fetched” speed claims

HTC revenues for early 2008 up 50% compared to early 2007

Comments Off on HTC revenues for early 2008 up 50% compared to early 2007

Asda Mobile joins price war

Comments Off on Asda Mobile joins price war

The Broadband Forum

Comments Off on The Broadband Forum

China Telecom lagging; China Mobile booming

Comments Off on China Telecom lagging; China Mobile booming

Create Account



Log In Your Account



marsbahiscasibomslot sitelericanlı casino sitelericasino sitelerislot siteleribahis siteleribaywinİnterbahiscasibomcasibomcasibombelugabahismadridbetartemisbetcasibomgrandpashabetcasibombetsatbets10holiganbetbaywinMaltcasinohacklinkmarsbahiscasibomslot sitelericanlı casino sitelericasino sitelerislot siteleribahis siteleribaywinİnterbahiscasibomcasibomcasibombelugabahismadridbetartemisbetcasibomgrandpashabetcasibombetsatbets10holiganbetbaywinMaltcasinohacklink
NewsHair Transplantankara çekicioto çekicivozol 12000dextools trendingdextools trending botdextools botdextools trending servicedextools trending algorithmcoinmarketcap trending botpinksale trending botdextools trending costcoinmarketcap trendingfront run botfront running botpancakeswap botpancakeswap sniper botuniswap botuniswap sniper botmev botpinksale trending botprediction botpancakeswap prediction botpolatlı evden eve nakliyatköpek ilanlarıpomeranianmersin nakliyattuzla evden eve nakliyatMedyummersin evden eve nakliyatantika alanlarantika alanlarNewsHair Transplantankara çekicioto çekicivozol 12000dextools trendingdextools trending botdextools botdextools trending servicedextools trending algorithmcoinmarketcap trending botpinksale trending botdextools trending costcoinmarketcap trendingfront run botfront running botpancakeswap botpancakeswap sniper botuniswap botuniswap sniper botmev botpinksale trending botprediction botpancakeswap prediction botpolatlı evden eve nakliyatköpek ilanlarıpomeranianmersin nakliyattuzla evden eve nakliyatMedyummersin evden eve nakliyatantika alanlarantika alanlar