Ofcom demands clarity on telecom charges

Ofcom demands clarity on telecom charges



February 28, 2016

Communications regulator, Ofcom, has produced draft guidelines for telecom and internet firms, regulating the additional charges companies can demand from customers.

The regulator devised the new rules in response to complaints from customers about additional charges for paying bills by cheque or cash, ending contracts early or paying bills late.

Under the guidelines, which cover home phones, mobile phones, broadband and pay TV, any extra charges must be clear and demonstrably fair. Limits will be put on some charges, in order to protect customers.

Companies will have to make extra charges prominent and transparent, so that consumers can easily understand the overall cost of buying a telecoms service.

Under the new rules, additional charges for the late payment of bills should only be applied if the customer has had a fair chance to pay the bill. The charge must also reflect only the cost of collecting the payment.

Similarly, charges for the early termination of a contract should never exceed the payments left under the contract period, and should often be significantly less than this amount.

Ofcom’s final guidance is expected to be published later in 2016. Telecom companies will then have to comply with the rules within three months, or face legal action under the 1999 Unfair Terms in Consumer Contracts Regulations.

timyeo

Related Posts

Openwave monitors and monetises mobile data traffic

Comments Off on Openwave monitors and monetises mobile data traffic

Hughes still leads VSAT market

Comments Off on Hughes still leads VSAT market

Analysys Mason’s view of BT’s fibre investment

Comments Off on Analysys Mason’s view of BT’s fibre investment

OFCOM could allow UK Broadband to offer WiMax

Comments Off on OFCOM could allow UK Broadband to offer WiMax

Negative growth for handset market in 2009

Comments Off on Negative growth for handset market in 2009

30% share price correction for Orise and Sitronix

Comments Off on 30% share price correction for Orise and Sitronix

Ubiquisys and picoChip announce Femtocell developments

Comments Off on Ubiquisys and picoChip announce Femtocell developments

Business Does Not Understand Unified Communications

Comments Off on Business Does Not Understand Unified Communications

Aircom and SingTel in mobile WiMAX deal

Comments Off on Aircom and SingTel in mobile WiMAX deal

Designer routers for a classy home

Comments Off on Designer routers for a classy home

New Consumer Friendly EU Telecoms Laws

Comments Off on New Consumer Friendly EU Telecoms Laws

ISPs given piracy time limit – April 2009

Comments Off on ISPs given piracy time limit – April 2009

Create Account



Log In Your Account



casibomslot sitelericanlı casino sitelericasino sitelerislot siteleribahis siteleribaywinİnterbahiscasibomcasibomcasibombelugabahismadridbetartemisbetcasibomgrandpashabetcasibombetsatbets10holiganbetbaywinMaltcasinohacklinkmatadorbet
NewsHair Transplantankara çekicioto çekicivozol 12000dextools trendingdextools trending botdextools botdextools trending servicedextools trending algorithmcoinmarketcap trending botpinksale trending botpolatlı evden eve nakliyatköpek ilanlarıpomeranianmersin nakliyattuzla evden eve nakliyatMedyummersin evden eve nakliyatantika alanlarantika alanlareskişehir uydu servisiboerboel yavrupomeranian ilanlarımarsbahisportobetseo çalışmasıface liftgoogle adsniğde evden eve nakliyat